MTA ACT - Supporting Vehicle Owners

The ACT Motor Trades Association and its members are proud of our good reputation for delivering reliable, quality service to ACT vehicle owners.

Even with the best of intentions, however, there will be times when the service delivered by MTA ACT members does not meet your expectations.

Dealing with Dissatisfaction

There are some things you can do where you are not happy with an MTA member's service to resolve the situation:

Check your warranty

Go to your original documentation to find the warranty details.  It's good to be clear about what you are entitled to before approaching the dealer or repairer with a problem. 

In most cases it is not reasonable to expect a motor trader to perform repairs at no cost outside the warranty period. But there are times when a business owner may be willing to come to special arrangements to maintain a valuable customer's loyalty. 

A calm discussion with the business owner or manager can usually resolve the issue to everyone's satisfaction.

Assess your expectations

The industry code of practice outlines clearly what consumers should expect from motor traders and also what consumers need to do to assist MTA ACT members to meet your needs.

This may clarify whether expectations are valid.

Patience works wonders

In most cases - problems arise as a result of a simple mistake, a temporary  process failure or a lapse in communication . Before laying blame, consider that there may be a reasonable explanation.

If you calmly and promptly bring the problem to the a manager's notice it can usually be quickly resolved.

Respect is a virtue

Most ACT motor traders are small business owers that are keen to maintain a good reputation and loyal customers.

It is important to respect that these business owners often have costs of staff, parts and supplies and compliance they incur even when they are trying to resolve a problem for you. 

MTA ACT Can Help

In circumstances where initial discussions with the business fail to resolve a problem you can contact MTA ACT for assistance in dealing with the MTA Member.

You can help MTA ACT maintain our members good reputation by contacting us for assistance.  We will talk through the issue with you and clarify your expectations.  We will then contact the member to try to bring the matter to a satisfactory conclusion for all concerned.

Contact Us to discuss your issue.